Support Policy
Last updated: November 2026
At Satwa Bike Shop, our support does not stop after you buy. This policy explains how to reach us and how warranty and after-sales service work.
1. How to contact us
Channel | Details |
|---|---|
Phone / WhatsApp | +971 50 617 3403, +971 55 557 9854 |
Info@satwabikeshop.com | |
Visit the shop | Satwa Bike Shop, 68P3+R2Q, Al Karama, Dubai, UAE |
On the website | Product questions on each product page, and messages to us from My Account |
We answer calls and WhatsApp messages during shop opening hours. Messages sent after hours or on public holidays are answered on the next working day.
2. Response times
We aim to reply to every message as quickly as possible. WhatsApp and phone are usually the fastest way to reach us. Email, website messages and product questions may take a little longer.
To help us help you faster, please include your order number, the product name, and photos or a short video if something is wrong.
3. What we can help with
- Choosing the right bike, e-bike, size or accessory.
- Order status, delivery and store pickup.
- Payment and invoice questions.
- Returns, exchanges and refunds (see our Return and Refund Policy).
- Assembly, set-up and first-ride advice.
- Warranty claims, repairs, servicing and spare parts.
- Problems using the website, app, or your account.
4. Warranty
Products come with the warranty given by the manufacturer or brand. As the UAE distributor of Promend and Motachie, we handle warranty claims for these brands directly.
The warranty period depends on the product, the brand and the part (for example frame, motor, battery or accessories). It is shown on the product page, your invoice or the warranty card. If you are not sure, contact us and we will confirm it for you.
The warranty covers defects in materials and workmanship under normal use.
The warranty does not cover:
- normal wear and tear, such as tyres, tubes, brake pads, chains, cassettes, cables, grips and saddles;
- damage from accidents, falls, crashes, misuse, or overloading;
- water damage from riding through deep water, pressure washing, or storing the bike in the rain;
- damage from incorrect charging, using a non-original charger, or leaving the battery fully empty for a long time;
- changes to the motor, battery, wiring, software or speed limiter;
- repairs or changes done by anyone other than Satwa Bike Shop or an approved service centre;
- commercial, rental or delivery use, unless agreed in writing.
5. How to make a warranty claim
- Contact us with your order number or invoice, and photos or a video of the problem.
- We may solve it over the phone or WhatsApp. If not, we will ask you to bring the item to the shop or arrange collection.
- Our technicians inspect the item.
- If the problem is covered, we repair or replace the faulty part free of charge. If a part has to come from the manufacturer, it may take longer. We will keep you updated.
- If the problem is not covered, we send you a quote first. We only start paid work after you agree.
6. Service and repairs
- We service and repair bicycles and e-bikes, including bikes not bought from us.
- Common services include tune-ups, brake and gear adjustment, puncture repair, wheel truing, and e-bike battery and motor checks.
- Prices for service and parts are given before we start the work.
- Please collect your bike promptly once we tell you it is ready.
7. Spare parts
We stock common spare parts for the bikes and e-bikes we sell, including Promend and Motachie. If a part is not in stock, we can order it for you. We will tell you the price and expected arrival time before ordering.
8. Care tips
- Charge your e-bike battery after riding and do not leave it empty for long periods. Store it indoors, away from direct sun and heat.
- Keep tyres at the pressure shown on the tyre wall.
- Clean your bike with a damp cloth, not a pressure washer.
- Bring your bike for a regular service, more often if you ride every day.
9. Respectful communication
We treat every customer with respect and ask the same in return. We may stop a conversation that becomes abusive or threatening.
10. Your feedback
We are always improving. If you are not happy with our service, please tell us at Info@satwabikeshop.com. A manager will review your message and get back to you. You also keep all your rights under the UAE Consumer Protection Law.
About Us
Wide Selection of Bicycles and Accessories
At Satwa Bike Shop, we recognize that each cyclist has his unique tastes and needs. This is why we provide an extensive selection of bikes and other accessories that will help you get the right bike for you. From road bikes designed for serious cyclists to mountain bikes designed for those who love off-road adventures, there’s a broad selection of choices to pick from. Our selection includes well-known brand names that are known for their durability and durability, so you’ll ride confidently.
Conveniently Located Near Sheikh Zayed Road
The shop is located close to Sheikh Zayed Road; Satwa Bike Shop offers convenient access to cyclists within Dubai. No matter if you’re a resident or a visitor looking for a bicycle shop close to Sheikh Zayed Road has never been simpler. We are conveniently located, allowing customers to stop by to look through our vast collection of accessories and bikes
without going far out of their way. Enjoy the convenience of having a reliable bike shop Dubai right in front of you.
Expert Assistance and Personalized Service
At Satwa Bike Shop, we insist on providing expert advice and a personalized experience to all of our clients. Our team of
knowledgeable employees is passionate about bicycles and committed to helping you locate an appropriate bike or item to meet your requirements and tastes. We spend the time to fully understand the needs of your customers and offer personalized advice to make an educated choice. If you’re just a novice seeking advice or an experienced cyclist searching for specific equipment our team is there to help you through every step of your process.
Comprehensive Bike Services
Apart from providing a variety of accessories and bicycles, Satwa Bike Shop also offers comprehensive bicycle assistance. When your bike requires repair or maintenance, or even improvements, our experienced mechanics are equipped to tackle everything. We utilize state-of-the-art equipment as well as top-quality parts to provide an unbeatable level of craftsmanship. From routine tune-ups and maintenance to major repairs, we work hard to maintain your bike in good form, giving you an enjoyable and smooth journey on every occasion.
Convenient Online Bike Store
We at Satwa Bike Shop, we recognize the importance of ease of use and accessibility. We have created an online store for bikes where it is possible to browse and shop to purchase your needs on the bike from the convenience of your home. The store’s online site provides the most seamless and convenient purchasing experience that allows customers to browse our selection, browse through our products, make comparisons, and purchase items within a couple of clicks. Shop with ease online, and get your preferred products delivered to your door.
Experience the Satwa Bike Shop Difference
If you’re looking for a trustworthy bike shop within Dubai, Satwa Bike Shop is a standout from other bike shops. We are proud to offer excellent service, premium products as well as a love of cycling, which is apparent in every aspect of our business. We have a wide selection of products as well as expert advice and a variety of bicycle services; we’re the one-stop store for all of your needs related to cycling.
Visit Satwa Bike Shop Today
Are you ready to begin your journey on the bike? Stop by Satwa Bike Shop shortly, conveniently located close to Sheikh Zayed Road. Check out our selection of bikes as well as accessories and services to discover the best bicycle for your specific requirements. No matter if you’re new or a seasoned cyclist we have what you’ll need to improve your riding experience.
Are you unable to visit the physical location of our store? No worries! The online bike store Dubai is a mere click away. You can shop with ease and get all the things you desire delivered directly to your doorstep. Be part of Satwa Bike Shop’s Satwa Bike Shop community to experience the pleasure of cycling as never before.
Your bike shop in Dubai
- Satwa Bike Shop - 68P3+R2Q - Al Karama - Dubai - United Arab Emirates
- +971 50 617 3403
- +971 55 557 9854
- Info@satwabikeshop.com
