Privacy Policy — Satwa Bike Shop Last updated: 6 November 2026
Satwa Bike Shop ("we", "us"), Al Karama, Dubai, United Arab Emirates, runs the website satwabikeshop.com and the Satwa Bike Shop mobile app. This policy explains what personal data we collect, why, and your choices.
1. Data we collect
• Account details: name, email address, phone number and password.
• Order details: delivery and billing addresses, products ordered, order history and wishlist.
• Payment details: We do not collect online payment, we are collecting payment at store or cash on delivery.
• Messages you send us, for example by email, phone or WhatsApp.
• Technical data: device and browser type, IP address and cookies needed to keep you signed in and your cart working.2. How we use it To create and manage your account, process and deliver orders, provide workshop services, answer questions, send order updates, prevent fraud, and meet legal obligations. We send marketing messages only if you subscribe, and you can unsubscribe at any time.
3. Who we share it with Only service providers who help us run the shop: delivery companies, and our website host GoDaddy. We do not sell your personal data.
4. How long we keep it Account data is kept while your account is open. Order and invoice records are kept for 5 to 7 years to meet UAE accounting and tax rules, even after account deletion.
5. Your rights and account deletion You can view and update your details in your account. You can delete your account in the app or on the website under Dashboard → Delete Account, or by emailing Info@satwabikeshop.com. See satwabikeshop.com/data-deletion.
6. Security All data is sent over encrypted HTTPS connections.
7. Children Our services are not directed at children under 13, and we do not knowingly collect their data.
8. Contact Satwa Bike Shop, Al Karama, Dubai, UAE · Info@satwabikeshop.com · +971 50 617 3403